Wow! I just thought I would share how amazing American Girl's customer service is! I purchased Julie's sound accessories a year ago, and the record player stopped working. Well, I kept thinking soon I will get back to the AG Place at Mall of America and exchange it, but it never happened. When I placed an order online, and didn't realize there was an active free shipping code, I called customer service to see if they could apply the free shipping code. When I called, the woman was super friendly and did apply the free shipping to my order. I decided to ask her about the record player that stopped working.
~Amanda, Gracie and Lily